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Case study
Jenik Freight was operating across WhatsApp, email, paper forms, Wave invoicing and manual processes. Nadmaa designed and delivered a connected platform that carries freight from enquiry and pricing through quotation, payment, shipment operations, carrier tracking and customer visibility.
The operating problem
Customer enquiries, freight details, invoices and status communication were spread across WhatsApp, email, paper forms, Wave and manual handoffs. Each handoff created another opportunity to recreate information or lose context.
How do you capture freight information once, apply the right pricing and controls, and keep that commercial record connected as the job becomes an invoice, payment, shipment, carrier event and customer update?
The connected freight journey
Built around freight logic
Nadmaa did not force every shipment through the same workflow. Each freight product follows the commercial and operational controls it actually needs.
The system converts weights where required, calculates dimensional weight, uses the higher chargeable weight, applies configured cargo-category rates and minimum billable weight, then adds supported pickup, delivery and optional insurance rules.
The customer submits route, packages, cargo and handling requirements. The platform normalizes the request and preserves staff review where carrier availability, cargo acceptance and commercial conditions need confirmation.
Direct FCL uses Jenik pricing rules while CMA CGM connectivity enriches the operational journey with schedule, booking and shipment-event information.
Beyond the quote
Customer acceptance can continue into invoicing and Jenik's live Stripe payment capability while the commercial record stays linked to the freight request.
Staff can create shared departures, link customer quotes, review packages, prepare AWB information, assign pickup work and manage common shipment status.
Schedules, booking references and carrier events can connect to Jenik shipment records and map into customer-friendly shipment stages.
Quotes, invoices, payments, shipments, tracking, agreements, documents and support are available through one customer portal.
Teams work across quote pipeline, shipments, consolidated cargo, invoices, customers, freight rates, support and operational settings.
Management can see quote pipeline, shipment status, invoices, payments, receivables, customers and support queues from the shared records.
What changed
WhatsApp · Email · Paper forms · Wave · Separate calculations · Separate status communication
Structured enquiry → Pricing → Quote → Acceptance → Invoice → Stripe → Shipment → CMA tracking → Portal → Reporting
The improvement was not simply putting freight online. It was stopping the operation from being rebuilt by hand at every handoff.
Freight systems review
We will trace the freight record across pricing, payment, operations and customer updates and identify the handoffs worth fixing first.